Help Center

Payments & Discounts

check_box

How do I apply discount or promo codes?

  • At checkout, enter your code in the "Discount Code" field.

  • Click "Apply" to see the updated total before completing your purchase.

  • Only one code can be used per order.

Order Management

check_box

What is your cancellation policy?

  • Orders can be canceled within 2 hours of purchase.

  • After this period, the order may already be processed or shipped, making cancellation unavailable.
check_box

Can I edit or add items to my order?

  • Changes can be made within 2 hours of purchase.

  • To update your shipping address or contact information, contact us immediately after placing your order.
check_box

How do I cancel my order?

  • To cancel (within 2 hours), email us at info@preciseroom.com with your order number and cancellation reason.

  • If the order has already shipped, please refer to our return policy for further instructions.

Order Issues

check_box

What should I do if my item arrives damaged?

  • We apologize for the inconvenience.

check_box

My order is marked as delivered, but I didn’t receive it.

  • Check around your property and with neighbors or building management.

  • Confirm the shipping address in your order confirmation email.

  • Occasionally, packages are marked as delivered before they arrive.

check_box

What should I do if I receive the wrong item?

  • We apologize for the mistake.

  • Email us at info@preciseroom.com with a photo of the received item and the name of the item you should have received.

  • Check for any notes or packing slips indicating that the rest of your order was shipped separately.

Returns & Refunds

check_box

What is your return policy?

  • We offer a 30-day return policy from the delivery date.

  • If you’re not satisfied with your purchase, email us at info@preciseroom.com to initiate a return.
check_box

How do I start a return?

  • We will provide detailed instructions for the return process.
check_box

When will I receive my refund?

  • Refunds are processed within 5-7 business days after we receive your return.

  • It may take an additional 3-5 business days for your bank to process the refund.

Shipping & Delivery

check_box

When will I receive my order?

  • We process and ship orders within 1-3 business days.

  • Delivery times vary based on your location:
    - USA: 5-10 business days
    - International: 10-20 business days

  • You’ll receive a tracking number as soon as your order ships.
check_box

Do you offer express shipping?

Currently, we don’t offer express shipping, but we’re working to expand our options in the future.

check_box

How much is shipping?

  • We offer free shipping on orders over $50 within the USA.

  • For orders below $50 or international shipping, fees are calculated at checkout.