Refund Policy

At Preciseroom, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer refunds under the following circumstances:

Refund Eligibility:

You are eligible for a full refund in the following situations:

  • Returns within 7 days (Buyer’s Remorse): If you return an item due to buyer’s remorse within 7 calendar days of receipt, and the item is in its original, unopened, and unused condition, we will issue a full refund of the purchase price.
  • Defective or Damaged Items (when exchange is not possible): If you received a defective or damaged item and we are unable to provide a replacement through an exchange, a full refund will be issued.
  • Order Cancellation: If you cancel your order before it has been shipped, you are eligible for a full refund.

Refund Process:

To request a refund, please follow these steps:

  1. Contact us: Email our Customer Service team at info@preciseroom.com or call us at (551) 216-7221 to initiate your refund request. Please provide your order number and the reason for the refund.
  2. Return authorization (if applicable): For returns of physical items, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Item return (if applicable): Return the item to us in accordance with the instructions provided.
  4. Refund processing: Once we have received the returned item (if applicable) and verified its condition, or upon approval of your cancellation request, we will process your refund. Refunds are typically processed within 5 days after approval.

Refund Method:

Refunds will be issued to the original payment method used for your purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions about our Refund Policy, please contact our Customer Service team: